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Insights from Our Experts

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Good Neighbor Pharmacy

Help your customers survive allergy season through a best in class front-end

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Good Neighbor Pharmacy
March 2024

Diabetes care management: the independent pharmacy’s best-kept secret

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Good Neighbor Pharmacy
March 2024
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Women in pharmacy continue to drive industry forward

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Good Neighbor Pharmacy
October 2023

Improve medication adherence and increase patient loyalty with help from a Good Neighbor Pharmacy Business Coach

Mark Ciarlone
Mark Ciarlone, PharmD
Good Neighbor Pharmacy
June 2023
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Pharmacies

Digital marketing for independent pharmacies: Getting started with Google Shopping

Jordan Cupo
Jordan Cupo
Good Neighbor Pharmacy
April 2023
woman using smartphone on yellow couch

Pharmacies

How are retail prescriptions captured into the 340B program?

hardman_david
David Hardman, Director, 340B Enterprise Strategy and Solutions; Jason Atlas, RPh, MBA, 340B ACE
AmerisourceBergen
January 2023
Pharmacist stocking bottles

Pharmacies

Community pharmacy POV: Point-of-care testing

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Ronnie Baggett, PharmD
Baggett Pharmacy
January 2023
COVID test

Pharmacies

Women gain ground at pharmacy's forefront

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Good Neighbor Pharmacy
October 2022
female pharmacist with elderly female patient

Elevate Provider Network fights to prohibit GER, BER, and DIR Recoupments

Peter Kounelis
Peter Kounelis; Beth Lea; Shaun Henry; Tracy Armstrong
AmerisourceBergen
August 2022
Cropped shot of a pharmacist using a digital tablet in a chemist

Pharmacies

What you need to know about adjudicating 340B claims

hardman_david
David Hardman, Director, 340B Enterprise Strategy and Solutions; Jason Atlas, RPh, MBA, 340B ACE
AmerisourceBergen
August 2022
Doctor on computer

Patients lose if we don't continue to expand pharmacy-based clinical care in the U.S.

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Kevin Ban; Jenni Zilka
June 2022

Keeping patients satisfied when your pharmacy is short staffed

Tanya Mericle 2017
Tanya Mericle
AmerisourceBergen
May 2022
A customer laughing joyfully as a pharmacist helps her find the medication she needs

How can independent pharmacies rank higher in Google search?

Jordan Cupo
Jordan Cupo
Good Neighbor Pharmacy
May 2022
An older male pharmacist educating a younger female pharmacist while holding up a pill bottle

Pharmacies

Getting through to non-adherent patients

Tanya Mericle 2017
Jim McCaslin; Tanya Mericle
AmerisourceBergen
April 2022
asian woman on smartphone at home

Pharmacies

Five benefits of an innovative PSAO

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Gold Eneyo, PharmD; Phyllis Houston, MSOL ; Peter Kounelis, R.Ph.
AmerisourceBergen
March 2022
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Pharmacies

Using unique patient care services to drive traffic and outcomes

Phyllis Houston
Phyllis Houston, MSOL ; Gold Eneyo, PharmD
AmerisourceBergen
March 2022
female pharmacist with elderly female patient

Pharmacies

How to create a more community-driven pharmacy front end

Tanya Mericle 2017
Tanya Mericle; John Duffy
AmerisourceBergen
March 2022
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Pharmacies

Understanding your 340B contract pharmacy agreement: Five areas worth negotiating

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David Hardman, Director, 340B Enterprise Strategy and Solutions; Jason Atlas, RPh, MBA, 340B ACE
AmerisourceBergen
August 2021
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Pharmacies

What pharmacies should know about DIRs, GERs, and BERs

Tim Jones
Tim Jones; Beth Lea
AmerisourceBergen
August 2021
pharmacy payment

Pharmacies

Translating business diversification into dollar signs

Jeff Puetz
Jeff Puetz
Good Neighbor Pharmacy
August 2021
female pharmacist with elderly female patient

Pharmacies

Health equity: Making personalized care accessible to minority groups

Mark Ciarlone
Mark Ciarlone, PharmD; Kelley De La Fuente; Don Via
Good Neighbor Pharmacy
June 2021
latino women smiling and laughing in mural alley

Pharmacies

Feeling left out of 340B?

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David Hardman, Director, 340B Enterprise Strategy and Solutions; Jason Atlas, RPh, MBA, 340B ACE
AmerisourceBergen
May 2021
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Pharmacies

Affecting real change by sharing your pharmacy's true story

Ashley O'Sullivan
Ashley O’Sullivan
AmerisourceBergen
April 2021
A pharmacist on a video call

Pharmacies

Six tips for pharmacies administering the COVID-19 vaccine

Carla Frehn; Jason Montgomery
AmerisourceBergen
March 2021
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Pharmacies

Post-Acquisition Priorities: How to Make Your New Pharmacy Your Own

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Good Neighbor Pharmacy
March 2021
A pharmacist opening the front door to her pharmacy

Pharmacies

The OTC Guessing Game: When Is It Time to Adjust Prices (and by How Much)?

Justin Baker
Justin Baker
Good Neighbor Pharmacy
January 2021
A woman stacking coins into five towers increasing in size from left to right as she takes notes on a sheet of paper

Pharmacies

7 Unexpected Things Influencing Your Customers' Opinions About Your Pharmacy

Jordan Cupo
Jordan Cupo
Good Neighbor Pharmacy
December 2020
A woman holding her chin in her hand and looking annoyed

Pharmacies

When Running Your Business Is Running Your Life: How to Balance Your Time in the Pharmacy

Christina Davis
Christina Davis
Good Neighbor Pharmacy
December 2020
A pharmacist reviewing plans

Pharmacies

Deciding When It's Time to Buy Pharmacy #2

Scott Welle
Scott Welle
AmerisourceBergen
November 2020
Two keys to a pharmacy

Pharmacies

Using Data to Put a Stop to Your Pharmacy's Profit Leakage

Jeff Puetz
Jeff Puetz
Good Neighbor Pharmacy
November 2020
A plumber using a wrench to fix a leaking pipe under a sink

Pharmacies

Pharmacy Business Valuation in the COVID Era

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Bill LaRose, RPh
AmerisourceBergen
November 2020
A pharmacy owner going over the financials of his business while wearing a face mask

Pharmacies

How to Apply Customer Buying Habits to Your Pharmacy's Front End

Kristine Cosmai
Kristine Cosmai
Good Neighbor Pharmacy
October 2020
A man shopping for over-the-counter medication in an independent pharmacy

Pharmacies

Turning Your Pharmacy’s POS Data into Real-World Improvements

Phyllis Houston
Phyllis Houston, MSOL
AmerisourceBergen
October 2020
A pharmacy technician referencing data on a tablet and restocking a pharmacy's front-end shelves accordingly

Pharmacies

8 Secrets That Make Daily Facebook Posts Possible for Any Pharmacy

Karlee Averett
Karlee Averett
Good Neighbor Pharmacy
October 2020
A woman writing out a social media content schedule in a daily planner notebook

Pharmacies

Preferred vs. Standard: Picking the Cost-Share Networks That Fit Your Pharmacy

Tim Jones
Tim Jones
AmerisourceBergen
September 2020
A man writing notes on a notepad behind a scale

Pharmacies

Carving Out Space in Your Pharmacy for Patient Care Services

Alan Johnston
Alan Johnston
Good Neighbor Pharmacy
September 2020
Two men sawing and drilling wood in a pharmacy under construction

Pharmacies

Helping Patients Navigate Flu Season While Contending with COVID-19, Part 2

Braheim Knight
Braheim Knight, RPh
Good Neighbor Pharmacy
August 2020
A pharmacist giving a patient a flu shot

Pharmacies

Helping Patients Navigate Flu Season While Contending with COVID-19, Part 1

Adelina Ardelean
Adelina Ardelean
Good Neighbor Pharmacy
August 2020
A woman wearing a face mask reading a text message from her pharmacist on her phone

Pharmacies

Manage Your Margin: Recouping Your Losses on Unsaleable Pharmaceuticals

Scott Bradford
Scott Bradford
AmerisourceBergen
August 2020
Someone using a broom to sweep dollar bills into a dust pan

Pharmacies

Ensuring Success for Your Successor: How to Sell Your Pharmacy to Someone You Know

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Good Neighbor Pharmacy
July 2020
A father with his arm around his son as they walk and talk

Pharmacies

Caring for Every Member of the Family, Including the Ones with Four Legs

Lara Knudsen
AmerisourceBergen
July 2020
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Pharmacies

Three Small Staffing Changes That Can Boost Your Pharmacy's Profits

Don Via
Don Via
Good Neighbor Pharmacy
June 2020
Two pharmacists filling prescriptions in a pharmacy

Pharmacies

How to Engage with Elected Officials When You Can't Meet Face to Face

Beth Mitchell
Beth Mitchell
AmerisourceBergen
June 2020
A pharmacist hosts a virtual meeting with an elected official on her tablet

Pharmacies

The Pharmacy Hospice Connection: Delivering Care to the Patients Who Need It Most

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Good Neighbor Pharmacy
May 2020
A female nurse handing medication to a woman laying in a hospital bed

Pharmacies

How to Make the Most of Your Pharmacy’s Marketing Budget

Sasha Juenemann
Sasha Juenemann
Good Neighbor Pharmacy
May 2020
A person reviewing a variety of colorful charts set out on a rustic table

Pharmacies

Patient Satisfaction Starts with Your Staff

Curtis Ernst
Curtis Ernst, RPh
Good Neighbor Pharmacy
April 2020
A customer laughing joyfully as a pharmacist helps her find the medication she needs

Pharmacies

When Is the Right Time to Sell My Pharmacy?

Scott Welle
Scott Welle
AmerisourceBergen
March 2020
The months of a calendar blowing in the wind

Pharmacies

Attracting Families to Your Pharmacy: How to Wow Parents While Wooing Their Little Ones

Cathy Humphrey
Cathy Humphrey
Good Neighbor Pharmacy
March 2020
Two pharmacists help a mother and her daughter

Pharmacies

How to Identify the Right Goals When Acquiring a Pharmacy

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Good Neighbor Pharmacy
February 2020
Distance markers laid out on a driving range with golf balls strewn across the grass

Pharmacies

Smoothing Out Speed Bumps in Your Pharmacy Front End

Andy Clarey
Andy Clarey
AmerisourceBergen
February 2020
A yellow and black striped speed bump on asphalt

Pharmacies

Tips for Preserving the Legacy of an Independent Pharmacy

Scott Welle
Scott Welle
AmerisourceBergen
January 2020
An older male pharmacist educating a younger female pharmacist while holding up a pill bottle

Pharmacies

What Star Ratings Really Mean to Your Pharmacy

Phyllis Houston
Phyllis Houston, MSOL
AmerisourceBergen
January 2020
A pharmacist ringing up a prescription at a cash register

Pharmacies

Improving the Financial Curb Appeal of Your Pharmacy

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Bill LaRose, RPh
AmerisourceBergen
December 2019
A stack of financial documents organized into packets with binder clips

Pharmacies

Where to Start When Searching for a Pharmacy to Buy

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Good Neighbor Pharmacy
November 2019
Rooftop binoculars looking out over a city

Pharmacies

How to Build Relationships with Prescribers in Your Community

Robyn Bradley
Robyn Bradley
Good Neighbor Pharmacy
November 2019
A doctor extending his hand to shake hands

Pharmacies

The Pharmacy Acquisition Dream Team

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Good Neighbor Pharmacy
October 2019
A team of experts ready to help a pharmacist acquire a pharmacy

Pharmacies

Front-End Fixes for Creating a More Inviting Pharmacy

Andy Clarey
Andy Clarey
AmerisourceBergen
October 2019
A woman painting the walls of her pharmacy blue using a paint roller

Pharmacies

Why Confidentiality Is Key When It’s Time to Sell

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Bill LaRose, RPh
AmerisourceBergen
October 2019
A woman holding her index finger up to her lips to hush someone

Pharmacies

Five Common Mistakes Made on Pharmacy Claims—And How to Avoid Them

Tracie Acosta
Tracie Acosta, CPhT
AmerisourceBergen
October 2019
Five pencils lined up side by side

Pharmacies

Advertising Effectiveness: Targeted Digital vs. Traditional Broadcast

Carla Frehn
AmerisourceBergen
September 2019
Infographic comparing targeted digital advertising to traditional broadcast advertising

Pharmacies

The Ins and Outs of an Independent Pharmacy Business Plan

Scott Welle
Scott Welle
AmerisourceBergen
September 2019
Two men with laptops writing a business plan together

Pharmacies

Pharmacy Optimization: Knowing Where to Start Is Half the Battle

Mark Ciarlone
Mark Ciarlone, PharmD
Good Neighbor Pharmacy
August 2019
Audio mixing board

Pharmacies

Characteristics of a Pharmacist Who Can Carry on a Legacy

Scott Welle
Scott Welle
AmerisourceBergen
August 2019
A quarterback handing off a football to a running back

Pharmacies

Turning Negative Pharmacy Reviews into Five-Star Opportunities

Marian Adams
Marian Adams
Good Neighbor Pharmacy
July 2019
A woman giving a business a star rating on her phone

Pharmacies

Keeping Up with Jones's Pharmacy: Four Ways to Make Sure Your Performance Measures Up

Phyllis Houston
Phyllis Houston, MSOL
AmerisourceBergen
July 2019
A woman peeking through window blinds

Pharmacies

How to Respond to Pharmacy Reimbursement Threats

Peter Kounelis
Peter Kounelis
AmerisourceBergen
July 2019
Umbrella

Pharmacies

What Goes into a Realistic Pharmacy Valuation?

Bill-LaRose-Headshot sq
Bill LaRose, RPh
AmerisourceBergen
June 2019
Marking up financial documents with calculations while conducting a pharmacy valuation

Pharmacies

How to Construct a One-of-a-Kind Front-End Shopping Experience

Kelley De La Fuente
Kelley De La Fuente
Good Neighbor Pharmacy
June 2019
A pharmacist educating a patient on vitamin supplements

Pharmacies

Cost of Ownership: How Much Pharmacy Can You Afford?

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Good Neighbor Pharmacy
May 2019
Stacks of hundred dollar bills

Pharmacies

Three Easily Avoidable Mistakes Pharmacists Make When Communicating with Patients

Phyllis Houston
Phyllis Houston, MSOL
AmerisourceBergen
April 2019
Woman listening to a voicemail on her phone

Pharmacies

Converting from Search: How to Turn Online Traffic into Foot Traffic

Carla Frehn
AmerisourceBergen
March 2019
Google business listing for an independent pharmacy

Pharmacies

How to Find Your First Pharmacy Acquisition

Bill-LaRose-Headshot sq
Bill LaRose, RPh
AmerisourceBergen
April 2018
Independent pharmacies for sale

Pharmacies

Tips for Buying an Independent Pharmacy

Charlie Le Bon
Charlie Le Bon
AmerisourceBergen
March 2018
A young pharmacist shaking hands with an acquisition advisor in front of a pharmacy

Pharmacies

Guardians of the Pharmacy Vol. 2

Charlie Le Bon
Charlie Le Bon
AmerisourceBergen
February 2018
Pharmacist superhero standing in front of his independent pharmacy

Pharmacies

Guardians of the Pharmacy

Charlie Le Bon
Charlie Le Bon
AmerisourceBergen
December 2017
Pharmacist superhero flying

Pharmacies

How the right PSAO protects patient access and pharmacy viability

Peter Kounelis
Peter Kounelis, R.Ph.
AmerisourceBergen
Pharmacist examining a pill bottle behind the pharmacy counter

Pharmacies

Executive Q&A: Investing in independent pharmacy

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AmerisourceBergen
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Why it’s critical to elevate the pharmacist profession

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Good Neighbor Pharmacy